Delivery (shipping questions)

Every single order means the world to us, thank you for choosing Munchkin & Bear. 

Our couriers, mainly DPD, have been great over 2020 and 2021 despite the obvious challenges and most mainland UK deliveries arrive within 2 days. Our warehouse team in Wigan have been equally amazing, working within all the rules to keep their team and you safe.  They pick out your orders every weekday (and occasionally at the weekend to keep up!). 

We have just unloaded our January restock (pre-orders will be heading out in the next few days).  The next restock is mid February 2022, we will open pre-orders as soon as we have an arrival date.  Please sign up to be notified so you can secure your chosen design before they sell out again

Thank you for all of your support. 

Sophie x

Any questions email us on hello@munchkinandbear.co.uk  

 

 

 

Shipping / delivery information: 

When can I expect my order?

We aim to dispatch your play mat within 24 hours (if in stock!), if ordered in the morning we target ourselves to get them on the couriers van that afternoon (Monday to Friday).  However please bear with us if we take an extra day. 

United Kingdom: If you live within mainland UK (not including Scottish highlands, islands) then, on our standard delivery, you can expect your play mat 1-3 days from your order date (not including weekends).  We also offer a weekend delivery option if that works better for your family.  Alternatively when you get your DPD alert, you can ask them to re-deliver on a different nominated day within the next week (Mon-Fri). Deliveries to the Scottish Highlands, Isles generally arrive within 3-5 days.  

Northern Ireland / Europe: With ongoing challenges we have taken the tough decision to pause shipping to destinations outside of Great Britain.

We don't want to disappoint those of you who want to order from Northern Ireland & Europe, but the service and customs clearance isn't reliable and the experience is far from one we want for our customers. This is of course under review and we hope to resume in early 2022.

Once we have a reliable and cost effective solution we will reopen shipping to more destinations. 

 

 

All our dispatches are trackable - you will receive an email from us with a clickable link to your personal tracking page (the majority of our deliveries are via DPD) so you can keep an eye on its journey.   If you can't see your email please check your junk / spam folder in case it has been trapped.

On the day of delivery keep an eye out for an alert (via email and or text message - this may come from Fulfilment Crowd) with an estimated time and the option to switch days or leave in a safe place. 

Any questions please email us on hello@munchkinandbear.co.uk 

 

What are the shipping costs? 

We currently offer FREE shipping within England, Scotland & Wales.

European rates vary by country, please use our shipping calculator or head to your basket to check the rates based on your personal address. 

If we don't currently ship to your destination, see above. N.B. ALL European orders are subject to additional taxes before they can be delivered, you will be contacted by the courier (likely DPD or DHL).

We've worked hard to find competitive courier rates which also allow us to provide a reliable service at a competitive rate.   

 

Customs Charges

Deliveries to countries outside of the UK will be subject to additional charges upon delivery (such as customs duties, local taxes).  Please note that the recipient of the play mat is responsible for paying any customs charges on arrival.  If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.

The courier / customs agents will not release the delivery until this is settled. 

We are not able to advise on exact charges with relation to customs as they vary by country you will need to investigate this before placing your order, but as a guide customers have paid additional charges between 35 - 45 Euros.   For more on orders from outside the UK click here.

 

What happens if I want to exchange or return my play mat

We want everyone to be 100% happy with their Munchkin & Bear play mat so if you would like to swap your play mat for a different size or design you are welcome to do so.  

Any exchange or return will need to meet the following: 

  1. All returns must be unused and in their original condition (including all original, protective packaging)
  2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs (this is normally around £12-15 depending on which courier you use).  Please note you must contact us about any imperfections in your play mat within 7 days of receiving it. 
  3. The original shipping costs to you are not refunded.
  4. Sale items may not be eligible for return (listed at time of purchase). 

 

What are your boxed measurements & weight? 

Large play mats:  5.6kg.  142cm x 20cm x 20cm

Round play mats:  3.6kg.  142cm x 20cm x 20cm

Medium play mats:  2.8kg.  104cm x 18cm x 18cm