Delivery (shipping questions)
Every single order means the world to us, thank you for choosing Munchkin & Bear.
Orders are picked out every weekday (and occasionally at the weekend to keep up!). Our warehouse team & couriers, mainly DPD, have been brilliant despite the obvious challenges of the last few years and most mainland UK deliveries arrive within 2 days.
Thank you for all of your support.
Any questions email us on email@example.com
Shipping / delivery information:
When can I expect my order?
We aim to dispatch your play mat within 24 hours (if in stock), if ordered in the morning we target ourselves to get them on the couriers van that afternoon (Monday to Friday). However please bear with us if we take an extra day.
United Kingdom: If you live within mainland UK (not including Scottish highlands, islands) then, on our standard delivery, you can expect your play mat 1-3 days from your order date (not including weekends). We also offer a weekend delivery option if that works better for your family. Alternatively when you get your DPD alert, you can ask them to re-deliver on a different nominated day within the next week (Mon-Fri). Deliveries to the Scottish Highlands, Isles generally arrive within 3-5 days.
Northern Ireland / Europe: With ongoing challenges we have taken the tough decision to stop shipping to destinations outside of Great Britain.
We don't want to disappoint those of you who want to order from Northern Ireland & Europe, but the service and customs clearance isn't reliable and the experience is far from one we want for our customers. We will review this later in 2022.
All our dispatches are trackable - you will receive an email from us with a clickable link to your personal tracking page (the majority of our deliveries are via DPD) so you can keep an eye on its journey. If you can't see your email please check your junk / spam folder in case it has been trapped.
On the day of delivery keep an eye out for an alert (via email and or text message - this may come from Fulfilment Crowd) with an estimated time and the option to switch days or leave in a safe place.
Any questions please email us on firstname.lastname@example.org
What are the shipping costs?
We currently offer FREE shipping within England, Scotland & Wales.
If we don't currently ship to your destination, see above.
Deliveries to countries outside of the UK will be subject to additional charges upon delivery (such as customs duties, local taxes). Please note that the recipient of the play mat is responsible for paying any customs charges on arrival. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
The courier / customs agents will not release the delivery until this is settled.
We are not able to advise on exact charges with relation to customs as they vary by country you will need to investigate this before placing your order, but as a guide customers have paid additional charges of around 45 Euros. For more on orders from outside the UK click here.
What happens if I want to exchange or return my play mat?
We want everyone to be 100% happy with their Munchkin & Bear play mat so if you would like to swap your play mat for a different size or design you are welcome to do so.
Any exchange or return will need to meet the following:
- All returns must be unused and in their original condition (including all original, protective packaging)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs (this is normally around £12-15 depending on which courier you use). Please note you must contact us about any imperfections in your play mat within 7 days of receiving it.
- The original shipping costs to you are not refunded.
- Sale items may not be eligible for return (listed at time of purchase).
What are your boxed measurements & weight?
Large play mats: 5.6kg. 142cm x 20cm x 20cm
Round play mats: 3.6kg. 142cm x 20cm x 20cm
Medium play mats: 2.8kg. 104cm x 18cm x 18cm