Delivery (shipping questions)
Update - November 2020
We are running a normal service. Our warehouse team have been amazing, working within all the new rules to keep themselves and you safe.
Couriers, mainly DPD, have made some changes (like not getting a signature upon delivery) to safeguard their teams, but they are also operating a really good service - most UK deliveries arrive within 2 days. European orders are generally around one week, although customs clearance can be a little longer currently.
Thank you for all of your support during these strange times.
Normal shipping / delivery information:
When can I expect my order?
We aim to dispatch your play mat within 24 hours, if ordered in the morning we target ourselves to get them on the couriers van that afternoon (Monday to Friday). However, with second lockdown and high volumes running up to Christmas please bear with us if we take an extra day.
If you live within mainland UK (not including Scottish highlands, islands) then, on our standard delivery, you can expect your play mat 2-3 days from your order date (not including weekends). We also offer a Saturday delivery option if you need to select a fixed day.
European orders are generally 5-7 days (working days), sometimes quicker! However if there are delays at customs we will no longer be in control of timelines (and unfortunately nor are the couriers).
All our dispatches are trackable - you will receive an email from us with a clickable link to your personal tracking page (the majority of our deliveries are via DPD) so you can keep an eye on its journey. If you can't see your email please check your junk / spam folder in case it has been trapped.
On the day of delivery keep an eye out for an alert (via email and or text message) with an estimated time and the option to switch days or leave in a safe place.
Any questions please email us on email@example.com
What are the shipping costs?
We've worked hard to find competitive courier rates which also allow us to provide a reliable service.
Standard shipping costs across mainland UK are £6.95, European deliveries start at £11.15.
Please note if there are any customs charges to pay the recipient of the play mat is responsible for paying this. Customs will not release the delivery until this is settle. We are not able to advise on exact charges with relation to customs you will need to investigate this before placing your order. For more on orders from non-EU countries click here
What happens if I want to exchange or return my play mat?
We want everyone to be 100% happy with their Munchkin & Bear play mat so if you would like to swap your play mat for a different size or design you are welcome to do so.
Any exchange or return will need to meet the following:
- All returns must be unused and in their original condition (including all original, protective packaging)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs
- The original shipping costs to you are not refunded.
What are your boxed measurements & weight?
Large play mats: 5.6kg. 142cm x 20cm x 20cm
Round play mats: 3.6kg. 142cm x 20cm x 20cm
Medium play mats: 2.8kg. 102cm x 15cm x 15cm