Delivery (shipping questions)
Every single order in these tricky times means the world to us, thank you for choosing Munchkin & Bear.
Our couriers, mainly DPD, have been brilliant despite the obvious challenges and most mainland UK deliveries arrive within 2 days. Our warehouse team in Wigan have been equally amazing, working within all the rules to keep their team and you safe, they are picking out your orders every weekday (and occasionally at the weekend to keep up!).
IMPORTANT UPDATE - 14 January
Shipping to Northern Ireland addresses - in light of the current border / customs issues post the UK's exit from the EU, we will be temporarily be suspending all orders shipping to addresses in NI.
If you have placed an order we will be in touch to confirm if you would either like to receive a full refund, or would prefer to wait until we can deliver to your NI address again
Shipping to Europe - sadly we have taken the decision to pause all shipping to Europe temporarily while border issues settle down. We will continue to monitor this situation and hope to be able to reopen this in February if customs and regulatory requirements been established.
Thank you for all of your support during these strange times.
Any questions email us on email@example.com
Normal shipping / delivery information:
When can I expect my order?
We aim to dispatch your play mat within 24 hours, if ordered in the morning we target ourselves to get them on the couriers van that afternoon (Monday to Friday). However please bear with us if we take an extra day.
If you live within mainland UK (not including Scottish highlands, islands or Northern Ireland) then, on our standard delivery, you can expect your play mat 1-3 days from your order date (not including weekends). We also offer a Saturday delivery option if you need to select a fixed day.
European orders *please see update above* are generally 5-7 days (working days). However if there are delays at borders or in customs we will no longer be in control of timelines (and unfortunately nor are the couriers).
All our dispatches are trackable - you will receive an email from us with a clickable link to your personal tracking page (the majority of our deliveries are via DPD) so you can keep an eye on its journey. If you can't see your email please check your junk / spam folder in case it has been trapped.
On the day of delivery keep an eye out for an alert (via email and or text message - this may come from Fulfilment Crowd) with an estimated time and the option to switch days or leave in a safe place.
Any questions please email us on firstname.lastname@example.org
What are the shipping costs?
We are currently running FREE UK shipping.
We've worked hard to find competitive courier rates which also allow us to provide a reliable service at an amazing rate.
Standard shipping costs across mainland UK are £6.95, European deliveries start at £11.15.
Deliveries to countries outside of the UK may be subject to additional charges upon delivery (such as customs duties, local taxes). Please note that the recipient of the play mat is responsible for paying any customs charges on arrival. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
The courier / customs agents will not release the delivery until this is settled.
We are not able to advise on exact charges with relation to customs you will need to investigate this before placing your order. For more on orders from outside the UK click here
What happens if I want to exchange or return my play mat?
We want everyone to be 100% happy with their Munchkin & Bear play mat so if you would like to swap your play mat for a different size or design you are welcome to do so.
Any exchange or return will need to meet the following:
- All returns must be unused and in their original condition (including all original, protective packaging)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs. Please note you must contact us about any imperfections in your play mat within 7 days of receiving it.
- The original shipping costs to you are not refunded.
- Sale items may not be eligible for return (listed at time of purchase).
What are your boxed measurements & weight?
Large play mats: 5.6kg. 142cm x 20cm x 20cm
Round play mats: 3.6kg. 142cm x 20cm x 20cm
Medium play mats: 2.8kg. 104cm x 18cm x 18cm