Delivery (shipping questions)
Every single order in these tricky times means the world to us, thank you for choosing Munchkin & Bear.
Our couriers, mainly DPD, have been brilliant despite the obvious challenges and most mainland UK deliveries arrive within 2 days. Our warehouse team in Wigan have been equally amazing, working within all the rules to keep their team and you safe. They pick out your orders every weekday (and occasionally at the weekend to keep up!).
If we have sold out of your favourite we have more stock on its way, pre-orders will open later in May. If you have any questions just email us.
Ireland - we are shipping to both Northern Ireland and EIRE but please be aware there are occasional delays while couriers clear your parcel through customs. In EIRE you will be subject to additional taxes before release, you will be contacted by the courier (DPD or DHL).
Shipping to mainland Europe - we've re-opened most shipping routes now so use our shipping calculator to check your shipping rates or drop us a message.
Thank you for all of your support during these more challenging times.
Any questions email us on email@example.com
Normal shipping / delivery information:
When can I expect my order?
We aim to dispatch your play mat within 24 hours, if ordered in the morning we target ourselves to get them on the couriers van that afternoon (Monday to Friday). However please bear with us if we take an extra day.
If you live within mainland UK (not including Scottish highlands, islands or Northern Ireland) then, on our standard delivery, you can expect your play mat 1-3 days from your order date (not including weekends). We also offer a Saturday delivery option if you need to select a fixed day.
Deliveries to the Scottish Highlands, Isles or Northern Ireland generally arrive within 3-5 days.
European orders *please see update above* are generally 5-7 days (working days). However if there are delays at borders or in customs we will no longer be in control of timelines (and unfortunately nor are the couriers).
All our dispatches are trackable - you will receive an email from us with a clickable link to your personal tracking page (the majority of our deliveries are via DPD) so you can keep an eye on its journey. If you can't see your email please check your junk / spam folder in case it has been trapped.
On the day of delivery keep an eye out for an alert (via email and or text message - this may come from Fulfilment Crowd) with an estimated time and the option to switch days or leave in a safe place.
Any questions please email us on firstname.lastname@example.org
What are the shipping costs?
We currently offer FREE UK shipping. European rates vary by country, please use our shipping calculator or head to your basket to check the rates based on your personal address.
We've worked hard to find competitive courier rates which also allow us to provide a reliable service at an amazing rate.
Deliveries to countries outside of the UK will be subject to additional charges upon delivery (such as customs duties, local taxes). Please note that the recipient of the play mat is responsible for paying any customs charges on arrival. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.
The courier / customs agents will not release the delivery until this is settled.
We are not able to advise on exact charges with relation to customs as they vary by country you will need to investigate this before placing your order, but as a guide customers have paid additional charges between 35 - 45 Euros. For more on orders from outside the UK click here
What happens if I want to exchange or return my play mat?
We want everyone to be 100% happy with their Munchkin & Bear play mat so if you would like to swap your play mat for a different size or design you are welcome to do so.
Any exchange or return will need to meet the following:
- All returns must be unused and in their original condition (including all original, protective packaging)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs. Please note you must contact us about any imperfections in your play mat within 7 days of receiving it.
- The original shipping costs to you are not refunded.
- Sale items may not be eligible for return (listed at time of purchase).
What are your boxed measurements & weight?
Large play mats: 5.6kg. 142cm x 20cm x 20cm
Round play mats: 3.6kg. 142cm x 20cm x 20cm
Medium play mats: 2.8kg. 104cm x 18cm x 18cm