FREQUENTLY ASKED QUESTIONS
Are your baby play mats non-toxic? Do they contain any heavy metals, pthalates or other nasties?
- Firstly, we take the safety of babies and children incredible seriously. We developed our own baby play mats with this in mind, after we were very unhappy with the strong chemical smell of other products we purchased for our own children that were made of PVC and EVA
- Our Munchkin & Bear baby play mats are made from PU (polyurethane) and are certified as non-toxic
- The use of PU (polyurethane) compared to PVC (polyvinyl chloride) creates a safer play mat for your children, without the harmful and toxic chemicals, however still allows for a durable and hard-wearing mat which can be easily wiped clean
- They have been independently tested and have passed the European Toy Safety Standards - EN71-1, EN71-2 and EN71-3.
- Additionally, as our baby mats are one solid piece (not puzzle pieces) they won’t end up being in your babies mouth being chewed.
Where do you deliver to?
- We deliver within the EU from the UK.
- If you reach checkout and your destination isn't shown please email us on firstname.lastname@example.org and we can investigate the best options for shipping to your country in Europe.
- If you are visiting us from Australia or New Zealand – we can indeed look after you but you need to head on over to www.munchkinandbear.com.au
What is your average delivery time?
- 1-3 working days. Please note some countries in Europe may have slightly longer delivery times (everything is shipped from the UK).
Can I track my order?
- All products are dispatched with a courier and will have a tracking number. When your order is dispatched you will receive an email confirming that your order is on its way
- The dispatch email will give you a tracking number and a link to the courier website so that you can keep an eye on progress
- If you are having trouble tracking your order for any reason please contact us on email@example.com or via our Contact Us page
What are your shipping charges?
- Our aim is to provide the most affordable and reliable shipping we can for all our customers
- Standard weekday shipping within the UK is £6.95
- Saturday delivery (order by 2.30pm Friday) within the UK is £18.95
- European deliveries vary by country but start from £12.50. Exact cost for your country shown in checkout pages.
- If your destination is not shown as an option or you have a question please contact us on firstname.lastname@example.org
Can I order from a non-EU country?
- We currently only ship within Europe
- See here for a dedicated page for non-EU orders including VAT related questions
Can I return my product?
- Yes of course, Munchkin & Bear offers all customers a 100% no questions asked money back guarantee (subject to the terms below)
- We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs). The only conditions applying to returns are as follows:
- All returns must be unused and in their original condition (including all original packaging, labels and straps)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs
- The original shipping costs to you are not refunded.
- If you wish to return or exchange a product, please contact us at email@example.com and ask for a Returns Form
- PLEASE NOTE: Munchkin & Bear reserves the right to reject returns outside the 30 day return period, or items which are returned that are not in their original condition and/or packaging.
Do you accept stockist enquiries?
- We currently only sell online directly but if you think our product would look perfect in your store please let us know. Please email firstname.lastname@example.org
How can we contact you?
- email@example.com or use our Contact Us form. We would love to hear from you.
- Phone number? Well the reason we don't have a phone number listed on our website is because in addition to running Munchkin & Bear, we are the parents of small children (who save their worst behaviour for when the phone rings :-))
- We endeavour to answer all enquiries within 24 hours however during busy periods it may take a few days - I’m sorry.
Can your baby play mats be ordered in custom colours / can I swap the colours?
- The lead time to produce our baby play mats is around 4-6 months. They are produced in large numbers and unfortunately this makes it impossible to take custom orders or mix and match colours
- We would love to hear your ideas for future designs and colour combinations though - drop us an email on firstname.lastname@example.org
Can we follow you on social media and say nice things about Munchkin & Bear?
- Yes of course! @munchkinandbearuk (ok this isn't a frequently asked question at all, but we do love it when our customers connect with us and share cute pics) You can also tag us using #munchkinandbearuk
Facebook: Munchkin and Bear UK
If your question hasn't been answered, please drop us an email at email@example.com (for care & cleaning information please refer to the document you received with your mat or alternatively under the product information on this site)
- We recommend you use water and a microfibre cloth. There are some brilliant ones on the market which tackle the bacteria worries too without any chemicals going near your little ones such as the e-cloth
- Brush (or vacuum on low setting).
- Do not use cleaners with bleach, alcohol or citrus oils in them as these can cause discolouration.
- We recommend avoiding baby wipes to clean the mats as some brands have removed colour from a play mat (in fact some people suggest wipes are effective enough to remove tar!)