MATERIALS & SAFETY
Are your baby play mats non-toxic? Do they contain any heavy metals, pthalates or other nasties?
- Firstly, we take the safety of babies and children incredible seriously. We developed our own baby play mats with this in mind, after we were very unhappy with the strong chemical smell of other products we purchased for our own children that were made of PVC and EVA
- Our Munchkin & Bear baby play mats are made from PU (polyurethane) and are certified as non-toxic
- The use of PU (polyurethane) compared to PVC (polyvinyl chloride) creates a safer play mat for your children, without the harmful and toxic chemicals, however still allows for a durable and hard-wearing mat which can be easily wiped clean
- They have been independently tested and have passed the European Toy Safety Standards - EN71-1, EN71-2 and EN71-3.
- Additionally, as our baby mats are one solid piece (not puzzle pieces) they won’t end up being in your babies mouth being chewed.
- To see a copy of our safety test report please click here.
ORDERING A PLAY MAT
What is your average delivery time?
- 1-3 working days. Please note some countries in Europe may have slightly longer delivery times (everything is shipped from the UK).
Where do you deliver to?
- We deliver within the EU from the UK.
- If you reach checkout and your destination isn't shown please email us on firstname.lastname@example.org and we can investigate the best options for shipping to your country in Europe.
- If you are visiting us from Australia or New Zealand – we can indeed look after you but you need to head on over to www.munchkinandbear.com.au
Can I track my order?
- Yes, you can - please check your dispatch email or text for your code & link. Or use your tracking code on the DPD website.
Do you charge for shipping?
- UK shipping is currently free for weekday deliveries (normally £6.95). European shipping starts from £11.15.
- Our aim is to provide the most affordable and reliable shipping we can for all our customers. (more on all our delivery info here)
Can I order from a non-EU country?
- We currently only ship within Europe (for Australia or NZ pls visit our other site)
- See here for a dedicated page for non-EU orders including VAT related questions
RETURNS / EXCHANGES
Can I exchange or return my product?
- Yes of course
- We want you to be 100% happy with your purchase.
- If you want to exchange your play mat or you have changed your mind and simply wish to return it, you are welcome to do so for a full refund (less shipping costs). Subject to the following conditions:
- All returns must be unused and in their original condition (including all original packaging, labels and straps)
- You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs
- The original shipping costs to you are not refunded.
- PLEASE NOTE: Munchkin & Bear reserves the right to reject returns outside the 30 day return period, or items which are returned that are not in their original condition and/or packaging.
Do you offer a warranty?
- If the product is found to be defective, your Luxe Padded Play Mat is covered by a 6 month warranty from the date of purchase, with a valid receipt.
- The warranty is void however, if the defects are caused by improper use of the product or failure to follow the care instructions.
USING YOUR PLAY MAT
What's the best way to clean our play mats?
- Please pop over to see our cleaning tips
Is it okay to have underfloor heating?
- Yes, we have it here at HQ! Please note: very high temperatures / prolonged use may have an adverse affect on the mat.
Can I take my play mat outside?
- While they are designed to be left down within your home, they can be rolled and moved easily - particularly the medium play mat.
- Keep an eye on anything sharp when you put it down so the waterproof surface doesn't get punctured.
- The mats are NOT designed for outdoor use and should not be left outside.
- Please note: direct or prolonged sunlight & very high temperatures can cause deterioration of the play mat
Is it easy to roll & move my play mat?
- Your play mat arrives with velcro straps - if you keep them then if you want to roll your mat up and secure it or move it you can do it simply.
What about pets & my play mat?
We have lots of customers with dogs, cats and other animals who have been 100% fine with their play mats. However it is possible for an animal to break to the surface layer with their claws (and clearly teeth if they like chewing things!). We don’t warranty for animal damage as we just can’t know how different pets will respond to them. Take a look at our video here to hear a little more.
MAKING DECISIONS: COLOURS & SIZES
I don't know which one to pick! How many different choices do I have?
- Each play mat reverses so both sides are able to be used. All our play mats offer a grey, neutral option alongside your chosen colour & design (exception - Melbourne Mod). See links to each design below or return to menu to search by size or colour.
Scandi stars - available in large or medium
- Powder Blue / Soft Grey
- Blush Pink / Soft Grey
- Dark Grey / Soft Grey
Hamptons - available in large or medium
- Navy / Dark Grey
- Peony Pink / Dark Grey
- Seafoam / Dark Grey
Botanical - available in large or round
- Emerald Green / Soft Grey Speckled
- Steel Blue / Soft Grey Speckled
Speckled - available in large or round
- Dusty Pink / Soft Grey
- Mint / Soft Grey
- Camel / Sands
- Oasis - available in large only
- Desert / Camel Speckled
- Bloom / Peppermint Speckled
- Voyager - available in large only
- Dusty blue waves / Camel Speckled
Melbourne MOD - available in large only
- same multiple colour scallop design
- Scandi stars - available in large or medium
Can your baby play mats be ordered in custom colours or sizes?
- The lead time to produce our baby play mats is around 4 months. They are produced in large numbers and unfortunately this makes it impossible to take custom orders or mix and match colours or designs
- We would LOVE to hear your ideas for future designs and colour combinations though - drop us an email on email@example.com
Do you accept stockist enquiries?
- We currently only sell online directly but if you think our product would look perfect in your store please let us know. Please email firstname.lastname@example.org
How can we contact you?
- email@example.com or use our Contact Us form. We would love to hear from you.
- Phone number? Well the reason we don't have a phone number listed on our website is because in addition to running Munchkin & Bear, we are the parents of small children (who save their worst behaviour for when the phone rings :-))
- We endeavour to answer all enquiries within 24 hours however during busy periods it may take a few days - I’m sorry.
Can we follow you on social media and say nice things about Munchkin & Bear?
- Yes of course! @munchkinandbearuk (ok this isn't a frequently asked question at all, but we do love it when our customers connect with us and share cute pics) You can also tag us using #munchkinandbearuk or #munchkinandbear
Facebook: Munchkin and Bear UK
If your question hasn't been answered, please drop us an email at firstname.lastname@example.org