Non-EU purchases

We currently only ship within the UK & Europe. 

N.B. if your query relates to Australia or New Zealand please head over to

European orders but not bound by UK VAT 

If you have ordered a mat to be delivered to a country within Europe but not in the European Community (EC) then the product and the delivery service will be zero-rated  i.e. not subject to UK VAT. However the price paid by you for the play mat and/or the delivery service will remain the same as shown on the website.  

As no VAT has been charged there is no tax to reclaim from us.


Additional charges / customs clearance

Products delivered to some countries (e.g. Norway, Switzerland) may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. 

The recipient of your order is responsible for all customs formalities for the import of the play mat, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU.

        - The recipient of the products, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Given the complexities relating to these different charges, we are not able to investigate and advise on what these might be for your individual order. 


Ordering from outside of Europe

It may be possible to find a shipping agent in the UK who can help you with the onward export to another destination.  However please note, customers buying products for delivery to a UK address will be charged UK VAT.  It may be possible to refund that VAT charged (as long as all appropriate paperwork and evidence is provided) but you need to have notified us in advance.  If the order has already been placed the UK VAT charged will not be refunded.



Should you have any questions with regard to any of the above please email us on (if you have already placed an order please include your order reference starting M&B)