Non-UK purchases

We currently only ship within Great Britain or Crown Dependancies. 

N.B. if your query relates to Australia or New Zealand please head over to or email 


Ordering from a country where UK VAT is not applied 

If you are placing an order from outside mainland UK e.g. the EU, Jersey, Guernsey, then the product and the delivery service will be zero-rated  i.e. we will not charge UK VAT.

The zero VAT is reflected in your order paperwork. As no VAT has been charged there is no tax to reclaim from us.  The difference is covered via a reduced shipping rate rather than a reduced product price.  


Additional charges / customs clearance

Products delivered outside of the UK may be subject to taxes, fees, customs duty, levies or other charges as a result of local legislation or customs formalities. 

The recipient of the play mat is responsible for all customs formalities for the import of the play mat, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK.

The recipient, not the person placing the order, will typically receive a separate request for payment of these charges when the goods arrive in the country of destination. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges. 

Given the complexities relating to these different charges, we are not able to investigate and advise on what these might be for your individual order or country, however our EU customers have let us know that this charge is around 40 EUROs. 


Ordering from outside of Europe

It may be possible to find a shipping agent in the UK who can help you with the onward export to another destination.  However please note, customers buying products for delivery to a UK address will be charged UK VAT.  It may be possible to refund that VAT charged (as long as all appropriate paperwork and evidence is provided) but you need to have notified us in advance.  If the order has already been placed the UK VAT charged will not be refunded.



Should you have any questions with regard to any of the above please email us on (if you have already placed an order please include your order reference starting M&B)