Returns policy

RETURNS POLICY

Can I return my product?

  • Yes. We want you to be 100% happy with your purchase. If you change your mind about an item purchased or simply wish to return it, you are welcome to do so for a full refund (less shipping costs).  The only conditions applying to returns are as follows:
    1. All returns must be unused and in their original condition (including all original, protective packaging)
    2. You must complete your return within 30 days of the date of your order and you are responsible for arranging the return and all related costs
    3. The original shipping costs to you are not refunded.

How do I return a product?

  • If you wish to return a product, please contact us at returns@munchkinandbear.co.uk and ask for a Returns Form.

  • If you are able to provide your order numer M&BXXXX that would be really helpful. 

I'd like to switch my play mat for a different size?

  • Just get in touch, let us know what you are switching to - please note, the original play mat will need to be unused and you will need to have the original protective packaging.

  • Use returns@munchkinandbear.co.uk.