Returns policy

Can I return my product?

Yes. The only conditions applying to returns are as follows:
  • Returns must be notified within 14 days of receipt. 
  • Goods must be returned within 14 days of notifying us. 
  • You are responsible for arranging the return and all related costs. For most customers in mainland Britain this will be around £12, but please use the dimensions below to check if unsure.
  • All returns must be unused and in their original condition (including all original, protective packaging)
  • The original delivery costs are not refunded (£10).
  • Gift vouchers & some Sale items* are not eligible for return (*listed at time of purchase). 

How do I return a product?

If you wish to return a product, please contact us at and ask for an online Returns Form & the returns address. 
If you are able to provide your order number M&BXXXX that would be really helpful. 
Please ensure you send any items back to us using a tracked / signed for service as we can not take any responsibility for play mats or toys which are not received back. 

What are your boxed measurements & weight?

Please make sure you quote these when arranging a return to avoid unexpected delays or charges from the courier
    • Large play mats: 5.6kg. 142cm x 20cm x 20cm
    • Round play mats: 3.6kg. 142cm x 20cm x 20cm
    • Medium play mats: 2.8kg. 103cm x 18cm x 18cm
Example (May 23): currently returning a large play mat costs between £12-15 using Parcelforce.

How long does a return & refund take? 

Once your completed form and play mat has arrived with the team, you can expect to receive your refund within 14 days.